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Quick Start Guide

How a Health-Shared community is built

Start your community setup at any time. Build the core knowledge foundation, prepare the community experience, and launch publicly once the community is ready to be useful.

Book a DemoSee the full process
  • Core member interviews
  • Tacit knowledge
  • Structured journeys
  • Activation at scale

Why this page exists

The expanded version of “How it works”

This page expands the shorter “How it works” section used across the audience landing pages. It explains the real setup process from private build to public launch, then into continuous improvement.

Before you begin

Builders can begin setup whenever they are ready. A community becomes visible in the public Health-Shared list once it crosses the core community threshold: three completed core community member interviews across all seasons.

  1. Step 1

    Start your community setup

    Begin by defining the community: who it is for, what shared need it addresses, and the initial knowledge focus that will shape the experience.

    At this stage, the community is prepared privately so the foundations are in place before wider rollout.

    PopulationPurposeKnowledge focusCommunity identity
    Community setup screen
    Community setup screen — Health-Shared community builder
  2. Step 2

    Build the core community first

    Invite a small group of core community members who reflect the people the community is being built for. Add them one by one or in bulk.

    The first job is not scale. It is building a strong core that can shape the community meaningfully.

    Single addBulk uploadInvite statusInterview progress
    Core member recruitment
    Core member recruitment — Health-Shared community builder
  3. Step 3

    Run guided core member interviews

    Invite core members to complete guided discovery interviews using the online interview tool. The process is structured, supportive, and easy to complete asynchronously.

    These interviews capture what people are experiencing, what they are struggling with, and what support they value most.

    WelcomeSeason selectionRecord or uploadCompletion
    Interview flow
    Interview flow — Health-Shared community builder
  4. Launch threshold

    Public visibility begins when the community is ready

    A community becomes visible in the public Health-Shared community list once it reaches the core community threshold: three completed core community member interviews across all seasons.

    At that point, there is enough foundational tacit knowledge and insight to make launch feasible.

    Threshold metInterview countReady for visibilityCommunity status
    Readiness state
    Readiness state — Health-Shared community builder
  5. Step 4

    Turn interviews into tacit knowledge and insight

    The setup process and the first core interviews generate tacit knowledge: lived, practical understanding of what helps, what gets in the way, and what themes matter most.

    This becomes the first layer of community content and insight, so the community is not launched empty.

    ThemesStoriesSeasonal tagsInsights
    Tacit knowledge view
    Tacit knowledge view — Health-Shared community builder
  6. Step 5

    Define explicit knowledge and build journeys

    Alongside lived experience, define the explicit knowledge focus of the community and upload journeys relevant to the population being served.

    Organise journeys into learning, treatment, and continuing care phases so the community has practical structure from the beginning.

    LearningTreatmentContinuing careExplicit knowledge
    Journeys and knowledge
    Journeys and knowledge — Health-Shared community builder
  7. Step 6

    Turn on content scheduling and incentives

    Once the knowledge foundation is in place, switch on community content scheduling for the feed and prepare the participation model that helps maintain momentum over time.

    This can include a monthly prize draw, honourable mentions, offline prizes, and a Wise cash transfer option when available.

    Feed schedulingPrize drawHonourable mentionReward settings
    Scheduling and incentives
    Scheduling and incentives — Health-Shared community builder
  8. Step 7

    Onboard the wider population

    Once the community has direction, knowledge, and participation systems in place, onboard the wider population one by one or at scale.

    People are now joining a space that already has structure, useful content, and a clearer sense of purpose.

    Invite flowBulk onboardingCommunity readyMember growth
    Population onboarding
    Population onboarding — Health-Shared community builder
  9. After launch

    Keep improving through analytics and gap analysis

    After launch, use the analytics section of the dashboard to monitor participation, content performance, emerging needs, and engagement gaps.

    Gap analysis helps refine tacit and explicit tag focus so the community keeps adapting to the real needs of the population it serves.

    AnalyticsParticipationGap analysisCourse correction
    Analytics and gap analysis
    Analytics and gap analysis — Health-Shared community builder

Book a Demo

See how Health-Shared can help you build a community that generates real knowledge, supports your population, and activates at scale.

What to expect

  • 30-minute walkthrough of the community build process
  • Discussion of your specific population and knowledge focus
  • How to reach the launch threshold and go public
  • Pilot options and how to get started

Prefer to email directly? info@health-shared.com

Continuous co-creation and activation at scale

The result is not just a live community feed. It is a continuous process of co-creation, where lived experience, trusted content, participation, and feedback keep strengthening the community over time.

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